Bealead E City Online Purchase Returns Charge 10%

"Double 11" is coming soon, and the problem of online shopping returns has once again caused concern. On March 15 of this year, the new “Regulations on the Protection of the Rights and Interests of the Consumers in Shanghai” clearly stipulates that for products that do not apply “there is no reason to return the goods on the 7th,” the business operator shall notify consumers through a prominent method. “One person and one property ". However, since the implementation of the new regulations in the past six months, there are still e-commerce companies that have not implemented this rule. Among them, Brilliance E City has a particularly serious problem: online shopping returns must receive a 10% handling fee. Yesterday, the Municipal Consumer Protection Committee interviewed 10 household appliances business companies, and put forward the requirements for the correction of Bealead E City.

Most e-commerce companies have not "fighted stuffy bags"

In September, the Consumer Electronics Protection Commission of the City conducted an investigation of 14 e-commerce companies. The survey results show that 85.7% of the e-commerce companies surveyed can inform consumers in a prominent way whether they can apply for “no reason to return” on the 7th and consume at the same time as the new Consumer Protection Law and the new Consumer Protection Regulations. Prompt and confirmed before purchase settlement, but there are still some e-commerce companies that have not done so.

Brilliance E City has similar problems. It states in the policy of return policy: For customers who have bought, replaced, purchased, or changed their mind after purchase, they are neat and intact in the packaging of the goods, and the relevant accessories are complete without affecting the secondary. Under the premise of sales, you can choose to return the product. After the website approves the agreement, the customer's return must be deducted from the commission. The fee is 10% of the selling price of the product, and the customer should bear the freight. This aggravates the obligations of consumers and contradicts the provisions in the Consumer Protection Act and the Consumer Protection Regulations on “No reason to return on the 7th”.

10 Appliance manufacturers were interviewed Yesterday the Municipal Consumer Protection Committee interviewed 10 home appliance manufacturers and asked each e-commerce company to implement “One Person, One Property, One Confirmation”.

The Consumer Protection Committee puts forward the rectification requirements for Bealead E City: to proactively notify consumers of products that do not apply “within seven days no reason to return”; at the same time, it must adopt technical means to set reminder procedures when consumers purchase and before settlement. Make a "one to one" reminder to make it easy for consumers to choose.

For the problems pointed out, the representative of Bealead E City stated that although the return policy of the website requires deducting fees, the actual operation is still relatively user-friendly and meets the needs of consumers for returning goods.

Promotions are not to be rejected on the 7th. According to statistics, in 2014, the city's Consumer Protection Committee accepted 33,609 online shopping complaints. In the first half of this year, it had reached 23,241, an increase of 75% year-on-year.

The problem of online shopping complaints is mainly reflected in false promotion, cancellation of orders, return of poor service and poor service. The seven-day unreasonable return problem mainly focused on three aspects. One was that online stores refused to perform non-reasonable return obligations on various grounds, and the second was that online shops did not noticeably cause a return dispute and the third was online shopping. Opened for rejection.

In this regard, the Municipal Consumer Protection Committee recommends that all e-commerce companies not be able to refuse to refund the deposit when the "Double 11" organization organizes promotional activities, and may not refuse to perform the seven-day return on the grounds of pre-sale of goods. Explain the goods in good condition and increase the conditions for retreat.