The industry's first Changhong artificial intelligent TV equipped with online remote service

On July 28, Changhong Artificial Intelligence TV was successfully launched. The core product of the conference is a CHiQ artificial intelligence television that integrates voice interaction capabilities, self-adaptive capabilities, self-learning capabilities, and self-evolution capabilities to understand you more and more. Changhong CHiQ artificial intelligence TV Q3R new host and screen separate, the host can be upgraded, replaceable, to meet the increasingly rapid hardware iteration, software update requirements.

Smart TVs, as the entrance to home interactive terminals, will be more of a hub for family interaction and eventually build a large user database. With the introduction of artificial intelligence products, the service experience of smart TVs for users will also undergo major changes.

One of the bright spots of Changhong's artificial intelligence products is the “online service” function that has the significance of the smart TV industry benchmark. In simple terms, after you purchase Changhong TV, any software use and debugging problems that you encounter can be supported and solved by Changhong Professional Remote Service Engineers to provide “online diagnosis” support, and offline maintenance is really moved online, saving manufacturers. At the same time as the after-sales cost, the user is given a smart maintenance experience without leaving the house.

Embedded "intelligent diagnosis" to enhance user service experience

Nowadays many so-called smart TVs have entered millions of homes, but the services of general TV manufacturers cannot keep up. We can't keep up with the services of the entire industry, because the people we visit still hold traditional tools and we look at the users. Equipment, the user's TV is intelligent, and TV has many installations on the content. There are many contradictions. For users, many users, for example, have experienced crashes. The emergence of these problems has also given you simple repairs at the point of sale. Often, simple hardware replacement does not solve the software problem. Changhong has been equipped with intelligent diagnostic technology in the 3rd generation of QiKe. There are two main points. The first is that the problem of software is solved by the TV system. For example, because you have more applications, because you have seen more history. It will become stuck, there may be some applications appear to conflict with the system, this is the system to get it yourself, you only need to optimize your system with a key, and then experience the return to normal. There is also a very important, not all problems can be handled through the software system, you need to start our professional VIP service behind the scenes, Changhong smart TV is authorized by the user, technical service engineers can remote control the user's TV, It includes remote software upgrades, system memory optimization, garbage cleanup, factory restore settings, and guidance for application store software downloads and installations. As far as the traditional maintenance model is concerned, there is a long waiting time after the declaration, the difficulty of on-site commissioning by the traditional service personnel, the diversified software debugging requirements, and the high cost of software on-site commissioning. This remote service function can solve the above problems perfectly.



The industry's first "online diagnosis", leading technology, professional service

According to Ovi's analysis of user behavior data for the months of 2016 and January-April, the average daily use of smart behavior per household is 2.5 hours per day, and the traditional live broadcast behavior is 3.4 hours per day. Users are increasingly demanding online services for Internet intelligent applications. Professional technical customer service is required to provide service assistance and remote debugging for users.

The technical key points of Changhong's “Online Services” mainly include three aspects. First, the remote control technology with high efficiency, real-time and high connectivity, can penetrate complex network environments, have powerful channel accessibility, and can use P2P and TCP forwarding in dual modes. It penetrates 99.5% of the network; it is reported that the product's remote control technology is provided by sunflower, a well-known software manufacturer, for remote technical support. Sunflower is currently a relatively competitive brand for Android devices on the market. Second, cross-terminal hardware platform cross-system adaptation, all subsequent Changhong smart TVs can be smoothly upgraded to support "online services" and enjoy intelligent remote diagnostic services; Third, and most important point, scalable online service framework architecture design , Changhong online service platform now supports remote control, remote one-button diagnostics, remote application installation and other functions, follow-up based on the needs of users and the development of operational services, according to user needs to expand support for more service operations, and derive new Internet value-added business model. It is reported that Changhong's "user service team for online services" is different from traditional call center agents. It is a professional technical service engineer trained in systems and proficient in the software functions and debugging of television. It provides you with professional technical and remote services in the background.

Create smarter user and service experiences

Nowadays, more and more applications are on television. The traditional industry services have not kept pace with the pace of intelligence, and the number of questions raised by users has gradually increased. Therefore, Changhong pays more attention to the user experience of services while paying attention to the appearance and new technologies. It has tried to optimize customer services and joined remote diagnostics to allow users to enjoy a truly intelligent experience.

It is understood that while doing a good job of “online services,” Changhong still has plans to really change the after-sales service of traditional companies. Sometimes because they don’t know where the TV is broken, it’s a malfunction of the hardware, but we use software to pass us. The early-stage inspections allowed our hardware failures to automatically reach our platform in front of the door, and then get it through the door once.

Smart TV/box information can focus on smart TV information network sofa butler (http://), China's influential TV box and smart TV website, providing information, communication, TV boxes, smart TVs, smart TV software, etc. Answering questions.

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